If you are a Consumer* you can return purchased products, without giving any reason of such a return, within 14 days from the date of receipt of the ordered goods.

Conditions of acceptance of the return:

  • Sending back intact product, with no signs of use, in the original packaging, with the proof of purchase;
  • Enclosing declaration of withdrawal from the agreement.

Returned goods should be sent to: Lumio, ul. Niemcewicza 4/8/19, 93-018 Łódź, Poland.

The payment for the product, along with postage fees, will be returned no later than within 14 working days, starting from the date of receipt of returned goods by Lumio. Reimbursement will be carried out by the bank transferto the account from which payment was made or in the case of credit card, to the bank account assigned to the payment card.

We do not accept COD shipments.

*The Consumer - a natural person entering into an agreement for the purpose not directly associated with his/her business or professional activity.


Total amount: €0.00 EUR